When do you need custom software, and when isn't an off-the-shelf system enough?
Off-the-shelf systems like WordPress or WooCommerce handle standard e-commerce and content needs well. But when you need a dealer hierarchy, a custom approval flow or multi-level permissions, plugins fall short. So if your process doesn't fit standard templates, custom software is the more sustainable option. Likewise, custom software comes out ahead if the system needs to talk to other platforms.
Which languages do you use for custom software, and who chooses the language?
Depending on the project's needs, we work with technologies such as Node.js, .NET or PHP/Laravel. We make the choice together, based on performance, integration requirements and your team's existing infrastructure. We then share the decision and its rationale in the technical analysis report, and we don't start development without your approval.
Who handles maintenance and updates for custom software after delivery?
Because we deliver the complete source code and documentation, your team can take over maintenance. If you prefer, we can also run it under a separate maintenance agreement. That agreement covers security patches, performance improvements and new modules.
How do you set up accounting, ERP and CRM integration?
We usually integrate through a middleware layer we build on APIs or webhooks. This layer maps data formats between the different systems. If your accounting, ERP or CRM system has no open API, we evaluate secure synchronization options at the database level.
How do you determine the timeline of a custom software project?
The timeline depends on the number of modules, the complexity of the integrations and the variety of screens and roles. That is why the exact timeline emerges at the end of the technical analysis. We share the firm schedule and delivery plan with the quote once the scope is clear.
Who owns the source code and the intellectual property?
At delivery, we transfer the intellectual property rights to the source code, design files and documentation to you. We define this transfer clearly in the contract, so you can continue developing your software with another team whenever you like.
Can we see the test environment during development?
Yes. We share every stage with you in a test (staging) environment before it goes live. We also don't go live until user acceptance testing is complete.
What permissions can you set up for a dealer panel or admin panel?
We define viewing, approval and reporting permissions separately for each role. Dealer, region or department users then work only with the screens within their permissions.