Skip to content
Get a Quote
Asist Mania: the admin panel on a laptop and the chat window on a phone
Module 01 · Web Design & Software

Website Chatbot Integration: An AI Assistant That Talks on Your Site

A website chatbot is an AI assistant that talks with your visitors on your site in real time. During setup, we first equip the assistant with your site's content, then define its limits together with you. When needed, we hand the conversation over to your WhatsApp line, so visitors get an answer at any hour of the day.

Let's map the scope and price range Message us on WhatsApp
In depth
01

How Does a Website Chatbot Talk? Knowledge Base and AI

The assistant we set up does not pick from a list of canned answers; it understands the question and keeps the conversation going. Brand, service and process information, however, comes from a knowledge base we build from your site's pages, service descriptions, FAQs and the documents you share.

This knowledge base reduces the risk of the website chatbot making up answers about your brand. The tone we define also keeps the assistant within your brand voice. For example, you can choose a formal, friendly or technical tone. When your services change, we don't rebuild the assistant. We update the knowledge base instead, so new information shows up in answers right away. As a result, the chatbot on your site talks with the same up-to-date information as your site itself.

02

Website Chatbot Limits, Oversight and Human Handover

We define clear limits from the start: which topics the chatbot covers and when it stays out. The assistant does not make independent decisions; it works as a layer inside a defined framework. In short, you always stay in control.

For example, when a price negotiation, a complaint or a complex request comes in, the assistant leaves the decision to you. The website chatbot then automatically hands the conversation to a staff member or your WhatsApp line. Visitors aren't left hanging, and your team picks up the conversation where it left off. We also log the full conversation history. This lets us see unanswered questions and strengthen the knowledge base accordingly. Chat logs are personal data too, so the disclosure obligation under KVKK, Türkiye's data protection law, also applies to chatbots.

03

Our Website Chatbot Process

When we add a chatbot to your site, we follow a six-step plan, because preparation matters more to the assistant's success than installation. That way, the knowledge base, tone and handover rules are ready when the assistant goes live. After launch, we keep improving the assistant using the chat logs.

  1. First, we gather your site pages, service descriptions, FAQs and documents.
  2. Next, we build the assistant's knowledge base from this content.
  3. Then we decide with you which topics it will cover and where it will stop.
  4. Based on that, we define a formal, friendly or technical tone and the welcome messages.
  5. Before launch, we connect the handover to a staff member or your WhatsApp line for price negotiations, complaints and complex requests.
  6. Finally, we place the assistant on your site as a widget and improve it regularly using the chat logs.

This way, the chatbot on your site starts talking with your visitors without touching your design.

01Chat window The chat window embedded in your site: a visitor's question arrives — illustrative graphic A light chat window drawing: right-aligned visitor bubbles and a left-aligned assistant bubble with an accent border. The bubbles contain text bars instead of words. Below the window, three thin connecting lines run to the right; when a question is asked, a dot flows right along the lines. yourbrand.com CHAT ASSISTANT VISITOR
02Knowledge base A matching row is found in the knowledge base built from your site's own content — illustrative graphic A knowledge base panel labelled "Your site's own content": each of its three rows has a small file icon and content bars. When a question arrives, the middle row lights up in the accent colour; a note at the bottom of the panel reads "never leaves the source". YOUR SITE'S OWN CONTENT KNOWLEDGE BASE never leaves the source
03Answer from the source The answer is built only from the knowledge base and returns to the chat window — illustrative graphic A thin connecting line runs back from the knowledge base to the chat window. Below it, a left-aligned assistant reply bubble with an accent border opens from the bottom up, and a highlight halo expands around it once and fades. The bubble holds text bars instead of words; a three-dot typing indicator sits at the very bottom. ASSISTANT CHAT
Illustrative graphic. The chat window we place on your site receives the question. It then picks the matching row in the knowledge base in the second box, meaning your site's content, and builds the answer on that information. We deliberately put no words inside the bubbles and drew text bars instead, because there is no real customer conversation here. The window, domain name and file rows are examples too. Likewise, we deliberately wrote no numbers on the graphic.

Current price and timeline range: see the pricing section of our Web Design & Software page — you can pin down the range for your scope in two minutes.

Prepared by: TasarımMania Software Team · Last updated: 21 October 2026

Smart assistant

This is how it looks on the site,
and how it's managed in the panel.

Visitors ask questions at night too, give explicit consent and request appointments. Conversations and leads come together on one screen in the new panel.

The assistant panel on a monitor
The assistant open on a website, on a phone

live on tasarimmania.com

Assistant panel: Activity by hour
Activity by hour
Assistant panel: Conversations
Conversations
Assistant panel: Leads
Leads
  • KVKK explicit consent card
  • Hand-off to WhatsApp and phone
  • Conversations and leads in one place
  • Weekly report

Panel images use sample data.

Let's map the scope togetherFive steps, two minutes. Your timeline and price range appear on screen.

Let's map the scope 0554 791 65 45
FAQs

Website Chatbot: Frequently Asked Questions

What exactly does a website chatbot do?

It understands the visitor's question, keeps the conversation going and provides product or service information. It also routes appointment or contact requests to the right channel. If a question falls outside its scope, it hands the conversation over to your team or your WhatsApp line.

Is the chatbot based on our site's content, or does a general AI answer?

The two work together. The AI builds the answer and keeps the conversation going. Brand and service information, on the other hand, comes from the knowledge base we build from your site. The limits we define also keep the assistant from going off topic.

Can building a website with ChatGPT replace a professional chatbot integration?

No. ChatGPT is a general-purpose chat tool; it is not connected to your site's data, your brand voice or your business processes. In a professional integration, by contrast, we embed the assistant in your site, connect it to your knowledge base and link it with channels such as WhatsApp. That is an engineering job, quite different from adding an off-the-shelf chat window.

If the chatbot gives a wrong or misleading answer, who is in control?

You always have the final say. That is why we log every conversation and review the logs regularly. When we spot a problematic answer, we first update the knowledge base and, if needed, redefine the limits.

Can a website chatbot hand the conversation over to WhatsApp?

Yes. Depending on the visitor's request, it routes the conversation to your WhatsApp line. A conversation that starts on your site continues seamlessly with your team, and no request gets lost.

Can you add a chatbot to our existing site later?

Yes, we can. We embed the assistant as a separate widget, so you don't need to rebuild your site's design or infrastructure. We then build the knowledge base from your existing pages and documents.

Which topics does the chatbot cover, and where does it stop?

We decide with you during setup which topics it covers and in which situations it stays out. For example, price negotiations, complaints and complex requests go straight to a staff member or your WhatsApp line. This keeps the assistant inside the defined framework.

Does the smart assistant answer outside working hours too?

Yes. The assistant works on your site around the clock, so questions that arrive after hours don't go unanswered. Requests that need a staff member are handed over to your WhatsApp line, where your team picks up the conversation.

Have a different question? Ask us on WhatsApp →
Details

If you'd like to look before deciding

  1. 01

    Technical Setup: Widget, API and Data Sources

    We embed the assistant on your site as a small widget. Behind the scenes, it talks to your knowledge base through an API. We build the knowledge base from your site pages, product and service catalogues, FAQs and documents. WhatsApp Business integration, meanwhile, lets the conversation continue without switching channels.

  2. 02

    Brand Voice and Content Updates

    We set the assistant's tone to match your corporate voice. When you add a new service or a piece of information changes, we update only the knowledge base. The change then shows up in answers immediately.

  3. 03

    Performance Tracking and Improvement

    Chat logs show what visitors ask most often and which questions go unanswered. Based on this, we regularly expand the knowledge base and refine the welcome messages and routing rules.

LIVE LOOP

Let's Add an AI Layer That Talks to Your Visitors

In short, the scope of a website chatbot varies from project to project. That is why we agree in our first meeting on which knowledge base to build and how the WhatsApp handover will work. If you like, check the pricing section first or write to our team.

Let's map the scope Message us on WhatsApp