What is social media management, and what does it cover?
In short, social media management covers planning the content calendar, producing posts, Stories and Reels, replying to comments and messages, and managing ads. We handle all of this in one team. That way, your account speaks with the same voice in organic content and in ads.
Is content production included, or do you only manage ads?
The service isn't limited to managing the ad budget; producing posts, Stories and Reels is also in scope. Your ad copy and organic post language draw on the same brand voice, so the account keeps a single tone.
Does the same team manage ads and organic content?
Yes, content production and ad management are the same team's responsibility. We can also carry formats that stand out in organic posts straight into your ads.
How do you run Instagram ads, and who sees them?
We build your audience in layers: demographics, interests, custom audiences of website visitors and broader lookalike audiences built from them. Then we run the ad across Feed, Stories and Reels placements with different creative variations. We also shift budget towards the audience that performs better, so spending flows to where results come from.
What happens if an Instagram ad isn't approved or gets taken down?
Meta's review system may reject an ad or pause a live one for a policy violation. When that happens, we review the rejection reason, edit the image or copy to meet the policies and resubmit the ad.
Who prepares the content calendar, and how often?
Our editorial team prepares the calendar. We factor in your brand message and seasonal topics, and we refresh the calendar at regular intervals. It lists each post's type, topic and publishing order, so your team knows in advance which content goes out when. The calendar comes to you for approval before anything is published, and production and publishing start once you approve. That means no surprise posts on your account; every piece of content goes live as part of a plan you know.
Who keeps our Instagram password and admin access?
The password and final admin access stay with you. You then grant our team page and ad account roles through Meta Business Suite. You can revoke that access at any time, because account ownership never changes hands at any stage.
What do we gain by working with a social media agency?
When you work with a single social media agency, content, engagement and ads come together in one team. Your brand voice stays consistent on every channel, approvals run through one point and we gather reports in one table. You still have the final say, but we carry the production workload.