What are Meta ads, and where do they appear?
In short, Meta ads is the umbrella term for the paid ads we run on Facebook and Instagram. Ads appear in placements such as Feed, Stories and Reels. We plan the audience, format and budget around these placements.
Whose name is the Meta ad account opened in?
We open the account in the brand's name, under the business's own Meta Business Manager. We run the campaigns with admin access, so ownership of the account always stays with you.
What do you do if the ad account is restricted or disabled?
Restrictions usually stem from a policy violation, a payment problem or a suspicious activity flag. First, we identify the reason and start the appeal process. Then we fix the item flagged as a violation and keep campaign downtime to a minimum.
Which Meta ad format suits our business, and how do you decide?
We decide based on your product range, creative production capacity and your audience's platform habits. Then we validate the decision with small test campaigns.
Why might an ad not go live, and how does the review process work?
Every ad goes through Meta's automated review before going live, plus a manual one when needed; this process isn't in our control. Rejections usually stem from prohibited content, a misleading claim or a mismatch with the landing page. In that case, we fix the item in question and resubmit the ad.
How do you set up retargeting, and who sees the ads?
First, we set up retargeting with data from the pixel we place on your website and the Conversions API. We split page viewers, product viewers and people who abandoned their basket into separate groups. Then we show each group an offer that matches its behaviour.
Which metrics does the Meta ads report include?
The report includes core metrics such as reach, impressions, click-through rate, number of conversions and cost per result. We also add ROAS, which shows the return on ad spend, plus breakdowns by audience. That way, you can see in one table which audience and which creative delivered results. We don't leave the report as a list of numbers; we also note what we'll change in the messaging next period. That's why the report directly guides your budget decisions.
What's the benefit of having an agency run your Meta ads?
Account setup, measurement, audience building, creative testing and reporting all sit with the same team. Campaigns don't drift, and the budget shifts direction based on data. While a specialist Meta ads team does the work, you still keep ownership of the account.